Terms and Conditions

These terms and conditions define the rights and obligations of the Parties within the scope of reservations made through Korkdam (hereinafter the hotel or Korkdam or we) website. We kindly ask our Customers (hereinafter Customer or You) to read and understand our terms and conditions before completing their booking as by making a booking via our website, you also accept and agree to all terms and conditions.

1. RESERVATION

A reservation is deemed to have been made upon the hotel’s acceptance of your reservation request. You may receive an acknowledgment of receipt by email after your reservation. You are solely responsible for your choice of services and the suitability of those services for your need. We cannot be held responsible in this respect.

The Customer does not acquire the right to be provided with specific rooms. The Parties to the contract are the hotel and the Customer. If a third party placed the order on behalf of the Customer, then that party shall be liable vis­à­vis the hotel for all obligations arising from the hotel accommodation contract as joint and several debtors together with the Customer, insofar as the hotel has a corresponding statement by the third party.

Rates published online are not valid for Group Bookings. A “Group Booking” is defined as a booking for 10 rooms/suites or more with the same or similar arrival and departure date.

In case of any reservation that has been identified as a Group Booking via Korkdam.com, the hotel reserves the right to contact the client in connection with special conditions and rates relating to Group Bookings.

In case of any reservation that has been identified as a Group Booking via Korkdam.com, the hotel reserves the right to refuse and cancel any such reservations if the client has not accepted the hotel’s applicable special booking conditions and rates. Exceptions to this is Group Bookings which are reserved via an authorised and dedicated booking link.

1. Repudiation by Customer (Cancellation, Annulment)/Failure to Use Hotel Services (No Show)

Cancellation by the Customer of the contract concluded with the hotel requires the hotel’s written consent. If such is not given, then the price agreed in the contract must be paid even if the Customer does not avail himself of the contractual services.

This shall not apply with the breach of obligation of the hotel to take into account the rights, objects of legal protection and interests of the Customer, if holding to the contract is no longer reasonable or another statutory or contractual cancellation right exists. To the extent the hotel and Customer agreed in writing upon a date for a cost­free cancellation of the contract, the Customer may cancel the contract up to that date without incurring payment or damage compensation claims by the hotel. The Customer’s right of cancellation shall expire if he does not exercise his cancellation right in writing vis­à­vis the hotel by the agreed date.

Reservations with prepayment cannot be changed and/or cancelled in any way, and sums paid in advance as a deposit cannot be refunded. If rooms are not used by the Customer, the hotel must apply credit for the income from renting the rooms to other parties and also for saved expenses.

At its discretion, the hotel may demand the contractually agreed compensation and to make a flat­rate deduction for saved expenses. In this case, the Customer shall pay a percentage, determined by the hotel’s internal regulations, of the contractually agreed rate for lodging with or without breakfast. Guests departing before their booked check­out date will be charged for the remaining nights of the original reservation confirmation.

III. Hotel Stay, Room Availability, Delivery and Return

In the application of the regulation customers may be asked on arrival at the hotel to fill out a police registration card (or immigration form or both). For this purpose, Customers will be asked to provide identification so that a check can be made to decide if they need to complete the registration. The hotel may have some internal Regulations for Customer and you accept to be bound by and undertake to respect these regulations.

Our hotel offers WIFI access that allow you to connect to the internet. You undertake to ensure that computing resources made available by us are not used for any illegal purposes or in any way for reproduction, representation, provision or communication to the public work or object protected by copyright or related right such as texts, images photographs (and so on) without the authorization of the copyright holder when this authorization is required. You agree to be bound by all the terms and conditions of our WIFI provider.

Unless otherwise agreed in writing on the booking confirmation, you are entitled to check in at any time from 2:00 p.m on the agreed arrival date. The Customer does not have the right to earlier availability.

On the agreed date of departure, you shall kindly vacate your room(s) and make them available to the hotel no later than 12:00 noon unless otherwise agreed in writing. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50 percent of the full accommodation rate for the additional use of the room until 6:00 p.m. (after 6:00 p.m.: 100 percent). The Customer is at liberty to show the hotel that it incurred no or much lesser claim to use damages. The hotel shall act to remedy upon knowledge thereof or upon objection without undue delay by the Customer. The Customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage at a minimum.

The Customer shall notify the hotel immediately after gaining knowledge of the loss, destruction, or damage while in the hotel. Insofar as a parking space is provided to the Customer in the hotel garage or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is exchanged. The hotel assumes no liability for loss of or damage to motor vehicles parked on the hotel’s property, nor the contents thereof.

Wake­up calls are carried out by the hotel with the greatest possible diligence. Messages, mail and merchandise deliveries for guests are handled with care. The hotel assumes no liability in this regard but will make its best effort to deliver, hold, and for a fee forward such items (on request).

IV Privacy Protection

The Personal Data protection policy can be consulted at https://www.Korkdam.com/en/hotels/privacy-policy/

V Agreement on evidence

Entry of the necessary bank details and acceptance of these terms and conditions and the reservation form constitute the contractual obligation between the hotel and the Customer.

VI Force majeure

We will accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, flood, earthquake, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water or other utility service.

VII Settlement of disputes and applicable law

In the event of a dispute relating to these terms and conditions, you should first contact our Customer services to attempt to resolve the dispute amicably.

These terms and conditions and any non-contractual obligations arising in connection with them are governed by the laws of the country where the hotel is located.

The courts of the country where the hotel is located have exclusive jurisdiction to determine any dispute arising in connection with these terms and conditions, including disputes relating to any non-contractual obligations.

VIII Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on our website, we do not accept responsibility for errors or omissions and reserve the right to amend or cancel the arrangement features on our websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular hotel.

The content of the websites is our copyright and may not be copied, reproduced, published distributed or amended for any other purpose without our prior written consent.

Trademarks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We shall not be held responsible for the content or use of third-party sites.

We may modify these terms and conditions at any time.

Privacy Policy

This website www.Korkdam.com (“Website”) is made available to you by Korkdam Hotel

No. 8, Korkdam Avenue, Achimota, Accra, Ghana hereinafter referred to as “Korkdam”, “we” or “us”. We comply with data protection legislation such as the Data Protection Act 2012 of Ghana, which regulates the processing of personal data relating to you and grants you various rights in respect of your personal data. The aim of this Privacy Policy is to inform you about how we will use your personal data you provide to us through this Website, in connection with hotel bookings, your stay at Korkdam hotel as well as personal data provided and/or collected by us through other channels. We also inform you about your rights under applicable data protection law with respect to the handling of your Personal Data by us. Before providing us with Personal Data we recommend that you read this Privacy Policy which also forms part of our Terms and Conditions that govern our hotel services.

1. What is Personal Data?

For the purposes of this Privacy Policy, “Personal Data” means any information provided by you when interacting with us, for example through our Website or when calling us, or data is collected about you through your use of our Website and allowing you to be identified personally, either directly (e.g. your name) or indirectly, because the data references an identifier such as your name, an identification number, location data, an online identifier (e.g. telephone number) as an individual person. We may also collect personal data about you in other instances which relate to your stay at the hotel.

1. When is what kind of data stored and processed for what reason?
2. Use of the Website

Whenever you navigate our Website, data about you is collected and processed. We collect the following data:

• Information related to the browser or device you use to access our website
• IP address
• Country you are browsing from
• Browsing habits, including sites visited
• Age
• Marital status, and
• Other demographics and statistical information

The data is collected through the session cookies we use on our Website. It is anonymised before we use it to build anonymous utilisation profiles, for marketing purposes and to optimise our Website and the services we provide. This data shall not be used in order to identify the visitor of this Website personally.

2. Interacting with us

Every time you interact with us (e.g. booking a room through our Website, by phone or through a third-party provider, posting a comment on our blog, signing up for our newsletter) we may collect and process the Personal Data you provide to us.

1. Booking a room

When you book a room, we collect Personal Data, which includes:

• Your selected hotel
• Your selected dates
• Number of rooms in the reservation
• Number of people in the reservation (adults and children)
• Age of children
• The rate/special offer selected
• Any add-on packages selected
• Your full name
• Your address, including city and country
• Your e-mail address, and
• Your credit card details

Optional information

• Frequent Visitor Information
• Arrival Information
• Room, Bed type and/or other preferences
• Telephone/mobile

Option to join the KORKDAM loyalty programmes.

We use this Personal Data to handle your reservation and to establish and fulfil our contract with you. This includes verifying your identity, taking guarantee and/or payment information, and sending stay-related and/or marketing communication.

We take the protection of your Personal Data very seriously and therefore have kept the mandatory required fields to a minimum.

1. Newsletter and special offers

If you provide your contact information to us (e.g. when booking a service with us or when signing up for our newsletter via our Website), we may use this Personal Data to send you our newsletters and details of other special offers which may be of interest to you, based on previous interactions with us (e.g. bookings).

If you sign up for our newsletter via our Website, you are required to provide your email address only. When you sign up for the newsletter via our website, you will receive an email to reconfirm your interest in staying in touch (double opt-in). Any additional information is voluntary and will be used solely for a personalisation of the newsletter.

By providing your email address and subsequent confirmation via the double opt-in, you consent to receive our newsletter. You can revoke your consent and opt out of receiving the newsletter at any time by clicking on the unsubscribe link included in every newsletter. Moreover, you also have the possibility of unsubscribing in your personal profile under “data protection”. For any further objections, kindly address the contact stated at the end of this policy.

We also include web beacons in HTML-formatted e-mail newsletters in order to count how many newsletters (or particular articles, links, etc.) are being accessed, and on our website to count users who have visited these pages.

1. KORKDAM LOYALTY membership/user account

You can create a KORKDAM LOYALTY membership/user account with us, which gives you added benefits, such as updating personal information and preferences; summary of past/future stays in the hotel; member discounted rates; special benefits and discounts.

If you set up a KORKDAM LOYALTY membership/user account, we ask you to provide the following Personal Information:

• Your full name and email address
• Your date of birth
• Your home address and phone number
• Your language preference for email communication
• Your email marketing preferences
• We use your Personal Data to send you newsletters and special offers.

For the web user account, you can deactivate your account at any time by contacting info@Korkdamhotel.com.

If you deactivate your account, your account will be set to inactive.

1. “Contact Us” functionality

You can get in contact with us via our Website by using the “Contact Us” functionality, or by telephone. To contact us you are required to provide the following information:

• Your full name
• Your zip code
• Your telephone number and your e-mail address,
• Your enquiry, and
• Recaptcha, to confirm you are an actual person, and not a robot
• Any additional information (e.g. home address) is provided voluntarily.

We use your information to reply to your enquiry.

1. Korkdam Hotel Blog

In our Korkdam Hotel Blog, we publish articles on travelling. The blog allows you to post public comments. If you submit a comment, it will be published with the corresponding blog post and your username. Posting comments on our blog is entirely voluntary.

When you comment on a blog post, we collect and store the following Personal Data:

• Name
• Website URL
• Your Comment

We use this Personal Data to post the comment on the blog page.

3. Processing of Personal Data to personalise your stay at Korkdam

We may collect and process Personal Data about you, if it is relevant for your stay in a Korkdam hotel or if it is in your interest. We may collect and process certain additional data to personalise your stay upon your express request and consent (please below under 3.a.).

1. Your consent to our ‘Personalise your Stay’ option

You have the option to enable Korkdam to find out more about you to improve your unique and personal experience by opting for the “personalise your stay” option. Only if you have expressly consented to this option we are permitted to conduct further research on you, in particular on publicly available social media entries and the internet. We do not undertake any research, in particular on social media or the internet if we have not obtained your express consent for this option.

If you consent to the “personalise your stay” option we may undertake additional research and record and use the respective information to make your stay more personal. For example, we may collect information on your sports preferences such as in relation to golf or football to provide you, in our sole discretion, with relevant information in this regard (e.g. a golf course next to the hotel or a football match in proximity to the hotel), or

your social media profiles to find out your favourite flowers or wine to allow us to provide you, in our sole discretion, with comforts or other conveniences tailored to you.

We will not collect any information which is embarrassing to you or inappropriate under, or not compliant with, local standards, conventions and habits or which are incorrect.

You may withdraw your consent at any time for the future by contacting us under the details of the contact section below.

1. Personal data collection without your express consent

If you have not provided your express consent to the “personalise your stay” option, we do not undertake additional research and do not record and use respective information. In such cases, the Personal Data we collect is limited to information we have gained from you personally or by hotel personnel during your stay at the hotel and to information which is relevant for the stay at a Korkdam hotel (e.g. preferences to rooms, beds, food, and wine if obtained at the hotel). We do not undertake any additional research on you in this case, in particular, no research on social media or the internet.

III. Sharing Personal Data

Your Personal Data may be shared:

Within the Korkdam group and with our Korkdam hotels to establish and fulfil our contract with you or to the extent you consented to such sharing of data, for example. This includes verifying your identity, taking payments getting in contact and communicating with you.

With our commercial partners in the event that you book an event or an activity organised by such commercial partners.

With our third-party service providers who process your data on our behalf. Korkdam’s third party service providers hosting providers and providers of data analysis, IT services, and other similar services requested by Korkdam to provide the Website and other business-related services to you. Any data processing on our behalf complies with the applicable laws.

We will not transfer your personal data to third-party recipients unless you consent to such transfer of data or such transfer is permitted under applicable law.

1. Transfer of Personal Data to a third country

Where information is transferred outside Ghana, we will ensure that appropriate safeguards are implemented.

1. Social Media Buttons

On our Website we use the following social media plug-ins: Facebook, Google+, Twitter, LinkedIn, Instagram, Weibo, WeChat and others. The plug-ins can be identified by the social media buttons marked with the logo of the provider of the respective social media networks.

We have implemented these plug-ins using the so-called 2-click solution. This means that when you navigate on our Website, Personal Data will initially not be collected by the providers of these social media plug-ins. Only if you click on one of the plug-ins will your Personal Data be transmitted: By activating the plug-in, data is automatically transmitted to the respective plug-in provider and stored by them (in the case of US providers your Personal Data will be stored in the USA). We neither have influence on the collected data and data processing operations conducted by the providers, nor are we aware of the full extent of data collection, the purposes or the retention periods.

Information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the respective data protection policies of these providers, where you will also find further information on your rights and options for privacy protection.

1. Integration of YouTube videos

We have included a link to our YouTube channel on our Website. The videos are stored on http://www.YouTube.com, operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. Your Personal Data will not be transferred to YouTube unless you play the videos. We have no influence on this data transfer. You will find further information with regard to the processing of personal data under YouTube’s privacy policy available at https://www.google.com/intl/en/policies/privacy/

VII. Cookies

We use cookies on our Website. Cookies are small text files sent by a web server to your web browser and saved locally on your computer. The cookie allows the server to uniquely identify the browser on each page. Cookies do not cause any harm to your computer and do not contain viruses.

We use the following categories of cookies on our Website:

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for such as remembering your login details or data provided for a booking cannot be provided.

Category 2: Performance Cookies

These cookies collect information on how people use our website. For example, we use Google Analytics cookies to help us understand how users arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, booking experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Category 3: Functionality Cookies

These cookies remember choices you make such as the country you visit our Website from, language and search parameters such as number of guests, hotel, time of stay. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.

Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first and third-party cookies. Search for “cookies” under your web browser’s “Help” menu for more information on cookie management features available to you. You can enable or disable cookies by modifying the settings in your browser. You can also find out how to do this, and find more information on cookies at www.allaboutcookies.org. However, if you choose to disable cookies in your browser, you may be unable to complete certain activities on our websites or to correctly access certain parts of it. If you would like more information about interest-based advertising, including how to opt-out of these cookies, please visit http://youronlinechoices.eu/.

VIII. Google Analytics

Our Website uses Google Analytics, which is a web analytics service provided by the third party provider Google, Inc. (“Google”). Google Analytics is used for the purpose of evaluating your use of our Website, compiling reports on Website activity and other services relating to Website activity and internet usage. The information generated by the cookie about your use of the Website is usually transmitted to and stored by Google on servers in the United States.

1. What kind of security measures for the compliance with data protection?

We strive to maintain the appropriate standards of security and we have put in place robust technical and organisational measures for the protection of your Personal Data in accordance with the current state of the art technologies, especially to protect the data against loss, falsification or access by unauthorised third persons. For the transfer of particularly sensible Personal Data via the internet, such as for example credit card details, we exclusively use encrypted transmission routes and we comply with the Payment Card Industry Data Security Standards (PCI DSS) which is a set of policies and procedures intended to optimise the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. However, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your personal data we will use strict procedures and security features to prevent unauthorised access. Our internal processing takes place inside a VPN which is firewalled against the open internet and inside of which any kind of communication is processed in an encrypted way. As far as third parties (i.e. external companies) are rendering data processing services for us, we have committed them to the compliance with our data privacy regulations. The external service providers are supervised by our Global Data Protection Manager in terms of compliance with these regulations.

1. Your Rights

In respect of the collection and use of your personal data, you may:

withdraw your consent at any time for example by unsubscribing from the newsletter under “data protection”, ask us whether we process Personal Data about you, for which purposes, the categories of Personal Data concerned, to which categories of recipients the information has been disclosed, where possible, the envisaged period for which the personal data will be stored (or, if not possible, the criteria used to determine that period), inquire with us about the appropriate safeguards relating to the transfer to a third party, ask us for a copy of the Personal Data undergoing processing and ask to receive your Personal Data in a structured, commonly used and machine-readable format and to transmit those data to another controller without any hindrance from us. Via the link “My Profile”, you will be displayed all stored data relating to your person. In addition to that, you can also view your stored reservations via the link “My Bookings”. We guarantee that no unauthorised persons are able to have access either to your profile or to your reservations, have inaccurate data rectified, object against the further processing and request erasure of your Personal Data,

request that the processing of your personal data is restricted by Korkdam, request not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

1. Retention and deletion of Personal Data

We will retain your personal data only for a limited period of time needed to fulfil the purposes of processing mentioned above. After that time your personal data will be erased. If we process your personal data based on your consent, we will retain your personal data for a limited period of time needed to fulfil the purposes of processing it.

Where we enter into a contract with you, we will keep your information for the duration of the contractual relationship you have with us, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. The criteria to determine the storage period are statutory and contractual requirements, the nature of our relationship with you, the nature of the data concerned and the technical requirements. Laws may require us to hold certain information for specific periods.

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.

In other cases, we may retain data for an appropriate period after any relationship with you ends, to protect ourselves from legal claims, or to administer our business.

XII. Updates

This Privacy Policy may be updated periodically. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this Privacy Policy, as required by applicable law.

XII. Who is the contact person for questions and/or problems relating to the data protection?

Please contact our Manager at info@Korkdamhotel.com

CHILD POLICY

Family excursions around the globe Korkdam welcomes guests of all ages and the hotel is making travelling with children even more enjoyable for the whole family. A variety of amenities and services await younger guests.

When staying with children at any Korkdam hotel world-wide you may benefit from:

• Children up to 6 years may share their parent’s room at no extra charge
• Children between 6 and 12 years benefit from a 50% discount on the extra bed charge
• Breakfast is complimentary for children under 6 years
• Children from 6-12 years receive a 50% discount on breakfast, unless already included in the room rate.