Your Personal Information and Korkdam Hotel

Korkdam Hotel is committed to protecting the privacy of our customers personal information. We have in place plans to ensure our compliance with the Personal Information Protection and Electronic Documents Act. ("PIPEDA").

We are ready to receive and respond to customers inquiries and complaints. Korkdam Hotel wants to provide you with value added service on an ongoing basis and to establish a lasting relationship with you that will grow and change to meet your needs.

Our Promise

We safeguard any information our customers share with us. We will deliver superior service to our customers and permit only authorized employees, who are trained in the proper handling of customer information to have access to that information.

We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements; have been authorized by the customer; or are required to do so by law.

Customers will be notified at least once annually how they may have their names in our marketing lists. At any time a customer can contact us to remove their names from such lists. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards.

Why we collect personal information

Korkdam Hotel may use the information we collect for the following purposes:
a. To understand your needs and to offer products and services to meet those needs
b. To protect you and us against fraud
c. To comply with legal requirements

If you do not wish to receive direct marketing information from Korkdam Hotel, simply contact us and tell us that you do not wish to be on our marketing list. You can also inform us if you wish to be contacted in a particular way, i.e. only by e-mail. If you opt not to be on our mailing lists, you will no longer receive mailings or e-mails.

Korkdam Hotel can collect, use or disclose your personal information without your consent for legal reasons when authorized or required by the law.

Security

We know you are concerned about the security of the information you provide to us. To address this concern, we have developed processes and procedures to keep your Personal Information safe and secure. We have appropriate safeguards in place depending on the sensitivity of the information.

How to file a complaint

Please contact our Chief Privacy Officer in writing at the address listed below or by e-mail at: privacy@korkdamhotel.com. Please include the details of your complaint in your letter. We will respond to your complaint within 30 days. In certain situations Korkdam Hotel is entitled to extend the response time for a further 30 days and we will notify you in writing if an extension becomes necessary.

How to contact Korkdam Hotel

To report incorrect information or to file a complaint, write to:
Korkdam Hotel.
P. O Box AT 49,
Achimota.
C/o Privacy Officer
E-mail: privacy@korkdamhotel.com
Privacy Line: